Frequently Asked Questions (FAQ)
Welcome to the SoulShift Party Store FAQ! Below you’ll find answers to our most common questions about orders, shipping, returns, products, and general store information. If you need additional help, our support team is always ready to assist.
Orders & Payments
How can I place an order on SoulShift Party Store?
You can easily place an order directly through our website. Simply add your desired products to the cart, proceed to checkout, and complete your purchase using one of our secure payment methods.
What payment methods do you accept?
We accept major credit and debit cards, PayPal for a fast and secure checkout experience.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery, so modifications or cancellations can only be made within a short window after purchase. Please contact us immediately at our contact page if you need assistance.
Do you offer discounts or promo codes?
Yes! We occasionally run sales and promotions. You can sign up for our newsletter to stay updated on exclusive discounts and seasonal offers.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you’ll receive a confirmation email with your order details and tracking information once shipped.
Shipping & Delivery
How long will it take to receive my order?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location and shipping method.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.
Do you ship internationally?
Currently, we ship within the United States only. We’re working on expanding to other regions soon!
What should I do if my package is delayed or lost?
If your order hasn’t arrived within the estimated timeframe, please use the contact page. We’ll assist with tracking updates or start a carrier investigation if needed.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for damaged, defective, or incorrect items. Returns due to change of mind are not accepted.
How do I start a return?
Contact our customer service team with your order number and issue description. Once approved, we’ll provide instructions for the return process.
How long does it take to receive a refund?
Refunds are typically processed within 3–5 business days after we receive and inspect your returned item.
Can I exchange an item instead of returning it?
We currently do not offer direct exchanges, but you can request a refund and place a new order for your preferred item.
What if I received a damaged or missing item?
Please contact us immediately with photos of the damaged or missing items. We’ll send a replacement or process a refund promptly.
Product Information
Are your photo booth props reusable?
Yes! Our props are made with durable, high-quality materials designed for multiple uses, perfect for weddings, birthdays, graduations, and more.
Are the props pre-assembled?
Most of our premium sets, such as the SOUL SHIFT 60PCs and 70PCs collections, come fully pre-assembled, ready to use right out of the box.
Do your props include accessories like inflatables or glasses?
Yes! Some of our larger sets include fun extras such as inflatable items, large glasses, colorful wigs, leis, and hand pumps for a complete photo booth experience.
Do the props include real glitter or foil designs?
Our wedding and reception sets feature real glitter and gold foil prints for an elegant, premium finish.
Are your props suitable for all occasions?
Definitely! Our versatile sets are designed for weddings, birthdays, graduations, New Year’s parties, and themed celebrations of all kinds.
